Last year, kindercare official picture, Christmas party with kids and family, strawberry picking, etc. This year, nothing. Last year, a competent person. This year, someone less so… or with less time… or with more excuses. No matter your contract. Your organization chart. Your incentives. Your whatever. People continue to be the key for success. Still companies squeeze to the bone salaries and benefits, and treat people like commodities… And honestly, they are not. At least, not yet… who...

I signed the contract on Monday. On Wednesday, I received a welcome email – I’m your personal property manager. Next day – Mail. We are talking care of connecting utilities. Later mail: Done! Next day – Mail: We are ordering the mattresses and the repairs as discussed during our meeting on the apartments. Early following week – Mail: We have listed the apartments. End of the week – Mail: We have conducted visits and we have received applications. We are doing our checks and will let you know...

Just yesterday, I had an interesting call. “What should I do if these guys are “locos”? Translated: What to do with a client that it’s not engaging? That’s a hard one. Let’s get more information: “Are they experienced?” “No” “Are they empowered?” “No” “Have they been instructed to give you nuts?” “Maybe” “Warm… Have you asked why **** is so important for them?” “No” “Warmer… Have you had recently a coffee or conversation with their bosses?” “No” “Ummm… let’s prepare an action plan” You can...